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★ Published before you pay, not after you complain

Our refund policy

The most common complaint about visa consultants in Pakistan is not price. It is money taken in advance, work that never happens, and a refund that never comes.

We looked for another consultancy in Pakistan that publishes its refund terms. We could not find one.
Not among the large chains, not among the transparent newcomers. So here are ours, in writing, before you pay anything.
The principle

You pay in stages, against work that has actually happened

Not everything up front. Each stage is paid when the stage before it is finished and you can see it was finished. That single structure removes almost every way a consultancy can take your money and disappear.

1

Assessment

We look at your case honestly and tell you what we think your real chances are, what is weak, and whether you should apply at all. If we think you should not, we say so — and you have lost nothing.

Free. Nothing to refund.
2

File opened — documents and applications

We build the file, prepare the documents, and submit applications to institutions or employers. Work starts the day this stage is paid.

Fully refundable for 7 days, if we have not yet submitted anything on your behalf.
3

Offer or job secured

An admission offer, a CAS, or a genuine employment contract is in your hand. This is the point at which the largest part of our work is done.

Refundable in proportion to what remains undone — we show you the stage record, not an opinion.
4

Visa filed

Your application is with the embassy. From here the decision belongs to them and to nobody else.

Not refundable — the work is complete. See the honest part below.

IELTS AI Tutor and English AI Tutor

The two online products are paid monthly, in advance, by JazzCash or Easypaisa. Fees once paid are non-refundable and non-transferable. Access is released after our desk verifies the payment, and it runs for the month paid. Nothing renews by itself: each month you decide whether to pay again. The free 2-minute mock costs nothing and needs no account, so you can judge the product before paying.

What we will never refund, and we would rather you knew now

  • Government and embassy fees. These are paid directly to the government by you, never through us. We do not hold them, so we cannot return them.
  • University application fees, test fees and medical fees. Same reason — these go to the institution, not to us.
  • A refusal. This is the important one. If your visa is refused after we have done the work properly, our fee is not returned — because the work was done, and the decision was the embassy's. Any consultant who promises you a refund on refusal is either not planning to honour it or is pricing it into what they charge you.
  • Cases where documents were misrepresented to us. If information given to us turns out to be false, the agreement ends and no refund is due.

Why we are telling you the uncomfortable half

A refund policy that only lists what you get back is marketing. The part that matters — the part every family in Lahore actually needs to hear before they hand over money — is what happens when it goes wrong.

Nobody can guarantee a visa. Not us, not anyone. A consultant who guarantees one, or offers to attend your interview for you, is telling you something that is not true. The interview is always yours, and that is the law, not our preference.

So the honest deal is this: we do not promise you an outcome we do not control. We promise you the work, in stages you can see, with your money released as it is earned — and we tell you before you start if we think you should not.

For comparison

What the market does, and what we do

This is not a swipe at anyone by name. It is the documented pattern behind more than a thousand complaints a year in Punjab alone.

The common pattern

  • Full payment taken up front, before any work
  • No written terms at all
  • No refund policy published anywhere
  • Success rates claimed, never evidenced
  • Refunds delayed for months, then years
  • Fee discussed only once you are emotionally committed

What we do

  • Staged payment, released as each stage completes
  • Written terms, given before you pay anything
  • This page — public, dated, and linkable
  • We publish what we cannot promise, not just what we can
  • Refund position stated per stage, in advance
  • An honest assessment first, free, including "do not apply"

Before you pay anyone — including us

Ask for the refund policy in writing, before you pay. Ask what happens if you are refused. Ask whether the fee includes government charges or not. Ask them to name what they will not refund.

If they will not put it in writing, that is your answer — and it is your answer about us too, if we ever refuse to.

💬 Ask us anything about this — 03247711177

These terms are given to every client in writing before any payment is taken, and form part of the service agreement. Published 20 August 2026. If we change them, the date changes and the previous version stays available on request.

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