How Vizzora Abroad collects, uses, shares and protects your personal information — on this website, in the Vizzora Tutor app, on WhatsApp, on the phone and at our office. Plain language, no surprises. Last updated 12 October 2026.
Vizzora Abroad is a study-abroad, skilled-immigration and tourism consultancy with its office in DHA Phase 6, Lahore, Pakistan. We decide how your personal information is used, so we are responsible for it.
This policy covers vizzorabroad.com, the Vizzora Tutor app (our IELTS and English AI Tutor classroom), the client portal, the Vizzora community, and everything you share with us on WhatsApp, by phone, by email or in person. Our Personal Data Protection Policy sets out the detailed rules our team follows.
| When | What we collect |
|---|---|
| You send an enquiry or use a free tool | Name, WhatsApp / phone, email (optional), city, what you are interested in, destination and your message. We also record the date and the page, as proof that you asked us to contact you. |
| You create an account or sign in | Name, email, phone and password. Your password is stored only as a one-way scrambled code (a hash) — nobody at Vizzora can read it. We log sign-in attempts (time and IP address) to stop break-ins. |
| You become a client (visa, study, immigration or tour file) | What your route requires, which may include: passport and CNIC copies, photographs, family documents (Nikah nama, family registration certificate, birth certificates), education certificates and transcripts, test results, CV, bank statements and sponsor documents, employment letters, police character certificates, medical or TB reports, admission or offer letters, application numbers and the embassy's decision. Some of this is sensitive and gets extra protection (section 8). |
| You pay us | Amount, product, date and payment method. Card payments (when offered) go through the payment company — we never see or store card numbers. |
| You use the Vizzora Tutor classroom | Your progress, mock results and settings stay in your own browser. The Speaking Studio uses your microphone live inside your browser only — your voice is never recorded, stored or uploaded. |
| You join the community | Your display name and profile, and what you post. Posts are public. To stop spam we keep a one-way hash of your IP address, not the address itself. |
| You make a complaint or a privacy request | What you tell us, your contact details, your reference number and our notes and replies. |
| You message, call or visit us | Your messages and the notes our counsellors write about your enquiry or file. |
| You visit the website | Our hosting provider's normal server logs (IP address, browser, pages and time), used only for security and to keep the site running. |
We use only what the site needs to work: a sign-in cookie that keeps you signed in during your visit (and a separate one for our staff area), and browser storage for your classroom progress and settings. On our IELTS, English and German tutor pages we use the Google Ads tag, which sets advertising cookies so we can measure our Google ads. We do not use other tracking pixels or third-party analytics. The page fonts load from Google Fonts, so Google receives your IP address when the page loads. If you choose a language in the language menu, we remember that choice in your browser (and, for languages other than English and Roman Urdu, a googtrans cookie that Google's translator reads). Nothing is loaded from Google Translate until you choose one of those languages.
We never sell your data, never rent it, and never share it with advertisers.
A visa or admission application is, by its nature, sent to another country — to the embassy, authority or university you are applying to. Our hosting and email providers may also store data on servers outside Pakistan. We choose providers with strong security, and we send only what is needed.
| Information | How long |
|---|---|
| Enquiries and contact details | Until you ask us to delete them |
| Documents and records of a visa, study, immigration or tour file | 10 years from the date the file closes. Immigration and education records are often needed years later — for a renewal, a new application or an appeal. |
| Payment and accounting records | As long as Pakistani tax law requires |
| Complaints | At least 3 years after the complaint is closed |
| Security and sign-in logs | Normally up to 12 months |
| Classroom progress | On your device only — until you clear it |
The full schedule is in our Personal Data Protection Policy.
No system is perfectly secure. If a data breach affects you and puts you at risk, we will tell you without undue delay and explain what we are doing about it.
You can ask us, free of charge, to:
How: use the complaints assistant → Privacy request, or email info@vizzorabroad.com. To protect you, we confirm who you are using the phone number or email on your file before we act. We acknowledge within 1 working day and complete your request within 30 days.
For anyone under 18, a parent or guardian must agree to a visa or study file and be involved in it. The Vizzora Tutor app is not for children under 13, and we do not knowingly collect their data. If you believe a child has given us their data, tell us and we will delete it.
The assistant on this website, and the practice feedback in the IELTS tutor, are answered by Vizzora's own small AI model. It runs on Cloudflare's servers, which may be outside Pakistan. When you type a question to the assistant, or submit practice writing for feedback, that text is sent to the model so it can answer.
We do not send your name, contact details or documents to the model. Phone numbers, email addresses and long numbers are removed from your text before it leaves our server, and the name and number you give for a call back go only to our own records. We do not keep a copy of your questions on our server, and we do not use them to train anything.
AI can be wrong. Nothing the assistant says is a decision about your case, a fee or a promise of a visa; a counsellor confirms before you act. If you choose another language for the site, the assistant is told which one so that it can answer in it; machine translation of the site itself is done by Google (section 5). If any of this changes, we will update this policy first.
Languages (from 28 Oct 2026). Lesson progress, your goal and any speaking clip you record stay on your own device. Speech recognition is done by your browser or phone. If the AI tutor replies to a role-play, your typed or recognised answer (not your voice) is sent to our model in the same way as above and is not kept. If you join a Languages waitlist we keep your email, the language you chose and the invite code you arrived with (if any), only to tell you when the course opens. Ask us at any time to delete it.
Pakistan's Constitution protects privacy (Article 14), and the Prevention of Electronic Crimes Act 2016 makes unauthorised access to information systems and data a crime. Pakistan has not yet brought a comprehensive personal data protection law into force — the draft Personal Data Protection Bill has not been passed. We follow the principles of that draft and of international standards anyway: collect only what is needed, use it only for the reason given, keep it safe, keep it no longer than necessary, and be open about it.
If you are unhappy with how we have handled your data — or with anything else — use our complaints assistant. Complaints about privacy go straight to senior management.
When we change this policy we update the date at the top. If the change is significant, we will also tell clients with an open file.
Questions, a copy of your data, a correction or a deletion request:
info@vizzorabroad.com · WhatsApp 03247711177
Vizzora Abroad · DHA Phase 6, Lahore, Pakistan.