Something went wrong? Tell us — we will put it right.

How we handle your complaint

1. Logged — you get a reference (CMP-…) straight away.
2. Acknowledged within 1 working day, by the person who will own it.
3. Investigated — we check your file, messages and payments, and talk to the staff involved.
4. Answered in full within 10 working days: what happened, what we are doing to put it right, and what we have changed so it does not happen again.
5. Escalation — not happy with the answer, or no reply on time? Choose “Escalate a complaint to management” in the assistant.

Complaints about a member of staff, and about privacy or personal data, go straight to the Owner and the Co-Founder. The person you complain about never sees your complaint.

Other ways to reach us

WhatsApp 03247711177 · Email info@vizzorabroad.com (subject “Complaint”) · In person at our office, DHA Phase 6, Lahore, Mon–Sat 10am–7pm. We log complaints made these ways in the same system and give you the same reference.

If you are still not satisfied

You can take the matter outside Vizzora at any time. Depending on the issue:

• Service you paid for — consumers in Punjab can go to the Consumer Court under the Punjab Consumer Protection Act 2005. The Punjab Consumer Protection Council explains the steps, including the written notice required first: pcpc.punjab.gov.pk.
• Online fraud or someone pretending to be Vizzora — the National Cyber Crime Investigation Agency: nccia.gov.pk.
• Overseas employment — the Bureau of Emigration & Overseas Employment: beoe.gov.pk.

This is general information, not legal advice.

Related

Privacy Policy · Personal Data Protection Policy · Refund policy · Contact